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Deposits & Payment

Our 25% deposit is refundable up to 8 weeks before arrival. For groups and longer stays, a non-refundable deposit is required earlier. This can be paid by credit card through paypal, or wired. We accept Cash, Paypal, travelers’ checks, wire transfers, personal checks. Cash is our preferred method of payment. Rates are in US$ and exchange rates are calculated using latest rates.

Check-in and Check-Out

Check-in is generally anytime after 2 pm, and check-out is at 12 pm. We try to accommodate early and late-check-out whenever possible, and you can always leave your bags with us while you wait.

Camping

In most instances, it is possible to camp on the property for a small fee, and we offer a safe, convenient and beautiful natural environment in which to do so. Please contact us for further details.

Guided Tours

We strive to give every guests and visitor a short guided tour of the estate. In the winter season, we offer guided tours on a regular basis for individual travelers as well as groups of up to 100 people. Generally, the organized tours don't stay long and only minimally impact the privacy and tranquility of the property.

Rooms & Laundry

Our st lucia cottages are generally cleaned every weekday. Towels are changed every few days or by request, your bed sheets are changed every 5 - 7 days. If you would like them changed more frequently, please let us know. Laundry service is available - we do not charge for this but kindly ask that you leave a tip for our staff.

Languages Spoken

The official language on the island is English, and a local French Creole or patois is also spoken. We speak English and German (fluent), French (conversational), as well as a little Italian and Spanish.

Babies & children

In general, Balenbouche is a good place for children of all ages. However, keep in mind that the historic property and beaches are not particularly safe for children – supervision is required at all times. Please also respect the tranquility and privacy of other guests. If your child is allergic or very sensitive to insect bites, we do not recommend that you stay at Balenbouche. We do have occasional outbreaks of Dengue fever on the island, which can be dangerous to young children.

Accessibility

Most indoor and outdoor areas of the plantation are historical and not designed to be handicapped accessible. However, one of the cottages (The Almond Cottage) is located at ground level and can be navigated with a wheelchair. The beaches are not wheel chair accessible.
We are very happy to assist in any way we can.

Health & Safety

No vaccinations are necessary when traveling to St Lucia and there few poisonous or harmful animals on the island. There are however occasional outbreaks of the mosquito borne viruses Dengue, Chikungunya and Zika on the island. The nearest hospital is a 20 minute drive away. If you need to see a general practitioner, we can recommend a doctor in Vieux Fort.

Water

The tap water is generally safe to drink, but we also provide filtered drinking water. The main water supply is sometimes interrupted for a few hours or we may experience droughts certain times of the year. As an environmentally conscious business, we kindly ask you to conserve water.

The showers in our st lucia cottages all have hot water, mostly solar. This takes a little while but usually gets very hot. After several overcast and rainy days, the solar hot water may not work as well, but the outdoor temperature never drops below 75F.

Phone & Internet

Our free wireless network can be accessed at the plantation house. Local calls and internet use are free (within reason). The cottages do not currently have wifi. You can use your unlocked GSM cell phone with the following frequencies: GSM 900/1800/1900. However, you will be charged at international roaming rates, unless you have an unlocked phone and can buy a local SIM card (about US$ 5).

Energy & Electricity

The electricity in St Lucia is 240 volts, 50 cycles AC. Most sockets take 3 pin square plugs, UK Standard. Every cottage is equipped with multi-adapters. A step-down transformer (converting from 240 V to 110 V) is available by request. The electricity on St. Lucia is diesel generated and therefore quite expensive. We kindly ask you to switch off lights and electrical devices when not in use.


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