This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a booking at www.balenbouche.com (the “Site”).

COLLECTION OF PERSONAL INFORMATION

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using log files which track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, payment information, including credit card number, email address and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

USE OF PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfill any bookings made through the Site. Additionally, we use this Order Information to communicate with you; screen bookings for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with further information, such as our newsletter.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site. 


SHARING OF PERSONAL INFORMATION

We do not sell, lease or exchange-on-value your Personal Information with any third parties. We share your Personal Information with any needed third parties to strictly complete booking transactions, including PayPal and Fygaro. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive.

PRIVACY RIGHTS

Privacy rights are governed by both the location of the consumer and where any data processing takes place.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

BUSINESS DETAILS

Legal business name: Balenbouche Estate Ltd.

Directors: Franziska Uta Lawaetz, Verena Lawaetz, Anitanja Lawaetz

Registered business address: Balenbouche Estate, P.O. Box VF 707, Gablewoods South, LC12101 , Saint Lucia

Business registration number: 2011/C123

Tax Identification Number (TIN): 15591502

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, please contact us by e-mail at info@balenbouche.com.